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Update to Terms & Conditions
We have made some updates to our Terms & Conditions. You can click here to view the full Terms and Conditions.
Please accept the new Terms & Conditions to continue using FordParts.com.
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Update to Terms & Conditions
   

Terms and Conditions of Use

The Ford Parts online purchasing website ("this website" or "FordParts.com") is brought to you by Ford Motor Company ("FORD") together with the Ford or Lincoln Mercury Dealership that you select as your preferred dealer ("dealer"). FORD is not the seller of the parts offered for sale on this website. Rather, any and all parts purchased through this website are sold to you by your dealer. FORD is providing the website solely to facilitate an efficient and easy means for customers to order parts from participating dealers. FORD is not a party to the transaction between you and your dealer, nor does it control the dealer's customer pricing.
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control, in regard to products purchased on this website. You specifically acknowledge and understand that products offered on this website are subject to U.S. export control laws and regulations. You further certify that you are not a prohibited party under the laws of any applicable jurisdiction and you will not ‐ directly or indirectly ‐ without obtaining prior authorization from FORD and the competent government authorities as required by those laws and regulations: (1) sell, export, re-export, transfer, divert, or dispose of any product offered on this website to any prohibited person, entity, or destination; or (2) use the product for any use prohibited by applicable laws, including the laws or regulations of the United States.

Acceptance of Terms and Conditions of Use

This website is open to U.S. residents (excluding U.S. territories) who are 18 years of age or older. Your access to and use of this website is subject to these Terms and Conditions of Use (Terms and Conditions). By accessing this website, you agree to be bound by the Terms and Conditions whether or not you have read them. If you do not agree to these Terms and Conditions, do not access this website. FORD may at its sole discretion, with or without notice, modify these Terms and Conditions at any time and such modifications will be effective immediately upon being posted on this website. Your continued use of this website will indicate your acceptance of these modified Terms and Conditions of Use. If you do not agree to the Terms and Conditions or any modification of the Terms and Conditions, then you must immediately stop using this website. By conducting financial transactions on this website, you represent that you are 18 years of age or older.
FORD reserves the right to change, suspend or discontinue all or any aspects of this website at any time without prior notice. FORD, as website administrator and parts manufacturer, or your dealer may make changes to any products or services offered on this website, or to the applicable prices for any such products or services, without notice at any time prior to placement of your order. The products and services listed on this website may not be up to date, and FORD and your dealer are not obligated to update them. The products and services offered or referred to on this website are subject to availability and are subject to change without notice.
Tampering with the site, misrepresenting your or any other user's identity, using buying agents or conducting fraudulent or illegal activities on the website are prohibited. You agree not to use any robot, spider, automated technology, device, or manual process to monitor or copy the information contained on this website and you will not use any of the same to interfere or attempt to interfere with the proper working of this website.

Pricing

Your dealer, not FORD, is the seller of the parts on this website and all customer prices are set by each individual dealer. All transactions are solely between your dealer and you, the customer. FORD is not a party to the transaction between you and your dealer and does not have any input into or control over the dealer's customer pricing.
Unless noted otherwise, the price displayed for products on this website represents the Manufacturer's Suggested Retail Price (MSRP) listed on the product itself or estimated in accordance with standard industry practice. These prices do not include materials/handling fees, labor, taxes or any other fees that may apply. Your dealer is solely authorized to set prices for the product and services, by either accepting the MSRP or setting customer pricing, and for any applicable fees including but not limited to those mentioned herein. Prices are subject to change without notice.
The price of an item will not be confirmed until you order. Further, your credit card will NOT be charged until after your order has been shipped to you or picked up by you from the dealer, as the case may be. Despite best efforts, a small number of the items on this website may be mispriced. If an item's correct price is higher than the dealer's stated price, your dealer will, at his or her discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for such cancellation.

Taxes

The amount of tax charged for your order depends upon many factors, including:
  • The identity of the seller
  • The type of item purchased, and
  • The destination of the shipment or location where you will pick it up.
The dealer(s) providing the service(s) and merchandise on this website charge sales tax in the tax jurisdiction(s) in which they are registered. Taxes not collected by them may be your responsibility depending on the laws of the jurisdiction in which the sale takes place.

How Sales Tax Is Calculated

If an item is subject to sales tax at the location where the sale takes place, tax is generally calculated on its total selling price. In accordance with state tax laws, the total selling price of an item may include, some or all of the following; item-level shipping charges, handling charges if applicable, discounts and an allocation of order-level shipping and handling charges and discounts.
The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped or the location where it is picked up, as required by state tax laws. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address or items picked up at the dealership.
Your dealer is solely responsible for accepting/confirming your tax exemption.

Estimated Tax

Many factors can change between the time you place an order and the time your order is shipped. Therefore, the amount appearing on your order as "Estimated Tax" may differ from the sales taxes ultimately charged.

Payments

As noted above, transactions made via FordParts.com are solely between you and the applicable dealer. FordParts.com and participating dealers utilize third-party service providers to process payments and store your card information.
Most US-issued credit and debit cards can be used on this website. In order to make a payment, you must enter valid credit or debit card information. By submitting an order on FordParts.com, you authorize the dealer to charge your card in the specified amount. You will receive a receipt of your FordParts.com transactions.

Member Communications

Information you provide to FordParts.com will be handled according to the FordParts.com Privacy Policy which is incorporated by this reference.

Changes

FORD and your dealer reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
FORD reserves the right to change or terminate this website, or any parts thereof, at any time without notice. Any and all changes and/or amendments to these Terms and Conditions will become binding immediately.

Shipping/Delivery/Pickup

Delivery options you choose are based on items in stock at your dealer, from the time that an order is received and processed. Your dealer cannot ship to PO, FPO or APO boxes or international addresses other than those in Puerto Rico.
All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you when your dealer delivers the item to the carrier. FORD and the dealer reserve the right to refuse to replace orders for customers who have made excessive loss and replacement requests determined at the sole discretion of FORD and the dealer.

Orders

FORD and your dealer are not responsible for orders that are not received. All orders are subject to a verification process, and any information submitted that cannot be verified by a customer's financial institution(s) may cause delays.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify your dealer's acceptance of your order, nor does it constitute confirmation of your dealer's offer to sell. FORD and your dealer reserve the right at any time after receipt of your order to accept or decline your order for any reason in their sole discretion.
You may cancel an order via this website that is in a pending processing status on the My Orders page. Once an order is processed, it is your sole responsibility to contact your dealer directly if you wish to cancel the order.

Cancellations, Returns and Exchanges

Your dealer will accept returns or exchanges of most Motorcraft® Ford Parts and Ford Accessories postmarked within 30 days of your receipt; and, credit you within 30 days. All returns and exchanges must be returned to your dealer in person or via shipping (solely at your expense unless in the case of dealership error), in the original box, in new, resalable condition, with all instructions and hardware, and in the condition it was received; otherwise, it is at the dealership's discretion to accept the return. If you opted not to provide a VIN(s), your dealer, at his or her discretion, may not be responsible for incorrectly ordered parts. Returns and exchanges may be subject to a restocking fee of up to 10 percent, which will be waived if the return or exchange is due to an error by your dealer. Shipping is nonrefundable.
Attempting to return any parts or assemblies that have been tampered with or modified in a manner that affects the resalability and/or safety of the part(s) is prosecutable under the law, and these parts or assemblies are not eligible for return credit, refund and/or exchange.

No-Risk Core Return Policy

By purchasing products from your dealer via this website, you agree that you accept and will abide by the terms of FORD's no-risk core return policy. You can obtain a copy of the FORD core return policy directly from your dealer or by clicking on the no-risk core return policy link.
A core is typically a rebuildable part used as a partial trade-in for a new or rebuilt part and a 'core charge' is similar to the deposit paid for a returnable can or bottle. It is an additional charge at the time of purchase to promote the return of the core when the part is replaced. When the core is returned, the charge is refunded.
Labor costs or any other consequential expenses incurred on products purchased on this website are nonrefundable by FORD.

Product Warranty

You agree to the limited warranties for the products that have been purchased. See your dealer for a copy of the limited warranty applicable to the part purchased.

Accounts, Passwords and Security

You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify FORD immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by FORD or your dealer due to someone else using your user name, password or account.
You may not use anyone else's user name, password or account at any time without the express permission and consent of the holder of that user name, password or account. FORD and your dealer cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Errors on the Website

This website may include inaccuracies or typographical errors that may be corrected as they are discovered at the sole discretion of FORD or your dealer. Errors will be corrected where discovered, and your dealer reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, confirmed and your credit card or PayPal account charged. If your credit card or PayPal account has been charged for the purchase and your order is canceled, your dealer will issue a credit to your account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with your dealer's return policy.

Termination of Use

FORD may, in its sole discretion, terminate your account or your use of the FordParts.com website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. By entering an order, you accept personal liability for any charges that you may incur even if your account or use of the FordParts.com website is subsequently terminated.

Limitation of Liability

IN NO EVENT SHALL FORD, ITS AFFILIATES, AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND THIRD-PARTY CLAIMS) OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH: THIS WEBSITE; ANY MATERIALS, INFORMATION, QUALIFICATIONS AND RECOMMENDATIONS APPEARING ON THIS WEBSITE; ANY SOFTWARE, TOOLS, TIPS, PRODUCTS OR SERVICES OFFERED THROUGH, CONTAINED IN OR ADVERTISED ON THIS WEBSITE; ANY LINK PROVIDED ON THIS WEBSITE; AND YOUR ACCOUNT AND PASSWORD, WHETHER OR NOT FORD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR RIGHT TO USE THIS WEBSITE.
YOU ACKNOWLEDGE THAT YOU WILL BE FULLY LIABLE FOR ALL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THIS WEBSITE.
Further, FORD makes no representation that content provided on the FordParts.com website is applicable to, or appropriate for use in, locations outside of the United States. International order arrangements must be made separately and independent of FordParts.com and are between the dealer and customer and may be subject to separate terms and conditions as arranged between the dealer and the international customer.

Indemnification

You agree to indemnify and hold harmless FORD and its affiliates and their respective directors, officers, employees, agents or other representatives from and against all claims, liability and expenses, including all legal fees and costs arising from or relating to (a) your breach of these Terms and Conditions of Use; and (b) your use of this website including transmission or placement of information or material by you on this website. This provision shall survive the termination of your right to use this website.

Dispute Resolution

All claims, disputes or controversies (whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether preexisting, present or future) arising out of or relating to: (a) these Terms and Conditions of Use; (b) this website; (c) any advertisement or promotion relating to these Terms and Conditions of Use or this website; or (d) transactions effectuated through this website, or (e) the relationship which results from these Terms and Conditions of Use (including relationships with third parties who are not party to these Terms and Conditions of Use) (collectively "Claims"), will be referred to and determined by binding arbitration governed by the Federal Arbitration Act and administered by the American Arbitration Association under its rules for the resolution of consumer-related disputes, or under other mutually agreed procedures. Because this method of dispute resolution is personal, individual and provides the exclusive method for resolving such disputes, you further agree, to the extent permitted by applicable laws, to waive any right you may have to commence or participate in any class action or class-wide arbitration against FORD related to any claim.
This provision shall survive the termination of your right to use this website.

Governing Law

These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of the State of Michigan, without regard to its conflict of laws provisions.
EFFECTIVE 6/1/18
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1.  General Statement:

We respect your privacy and are committed to protecting it.  This privacy statement explains our policies and practices regarding online customer information.  It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns.  It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you.  By using the site, you agree to the terms of this privacy statement. 

 

2.  Information About Our Organization and Website and General Data Collection Practices:

This Privacy Statement applies to www.Parts.Ford.com and vanity URL FordParts.com (collectively referenced herein as “FordParts.com”, “site” and “website”).  Parts.Ford.com is administered by a third-party vendor on behalf of Ford Motor Company, Marketing, Sales and Service Division, 16800 Executive Plaza Drive, Dearborn, MI 48126. 

 

The business purpose of this website is to facilitate sales of parts and accessories between Ford Motor Company dealers to customers.

 

For added convenience, a select set of site features are accessible from web-enabled mobile devices as a mobile-optimized web experience.  The intent is to provide screens that are optimized for the size of screen and operating system.  On some devices these site features may be limited in functionality.

 

Online Tracking Information

When you visit this site other parties such as third-party advertising partners and analytics providers may collect information about your digital activity over time and across digital platforms. This information may include identifiers that may permit those parties to serve tailored ads to your device(s).  For more information about third-party advertising partners’ collection and use of such data for interest-based advertising purposes (and opting out of such use), see “Interest-Based Advertising” in Section 7. 

 

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, Ford Motor Company does not currently respond to undefined “DNT” signals to its US websites.

 

Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on our sites.  See Sections 5 and 7 for more information.

 

3.  Personally Identifiable Information We Collect From You:

When you visit Parts.Ford.com we will not collect any personally identifiable information about you unless you provide it to us voluntarily.  For purposes of this Privacy Statement, personally identifiable information is information that identifies you as an individual such as your name, street address, telephone number, and email address and credit card number if you place an order.  If you opt not to provide us with personally identifiable information you can still access our website, however you will be unable to do things like create log in credentials, participate in certain promotions, receive product information or have a purchase order fulfilled.

 

Our primary goal in collecting personally identifiable information from you when you visit Parts.Ford.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.   

 

Customers may receive a survey and can provide shopping experience comments and ratings in connection with a transaction.  Your dealer will be able to view comments and any specific rating you provide.  If you allow it, your comments may be publicly displayed on the FordParts.com website.  Dealers and Ford will not be able to alter the ratings or comments in any way.  Please keep in mind that if you disclose personally identifiable information or other sensitive data through the rating tool and allow it to be publicly displayed, this information may be collected and used by others.

 

This site may use session and persistent “cookies” to collect personally identifiable information in order to verify log in credentials.  An explanation on collection methods and how they work is included in Section 7 – Methods to Collect Information, below

 

4.  How We Use the Personally Identifiable Information We Collect:

Personally identifiable information collected on Parts.Ford.com may be used to:

·   Fulfill a site user request (e.g., questions about products/dealer pricing, send marketing or promotional materials including emails)

·   Fulfill and deliver an order for goods or services such as Ford Motor Company Genuine Parts and Accessories

·   Respond to your comments or requests for information

·   Meet a request for or to develop new products or services

·   Make the user experience more customer friendly

·   Develop new and improved products, services and marketing

·   Contact you if necessary in the course of processing or shipping an order for products or services

·   Generate site analytics that improve our site layout, content, product offerings and services

·   Compile user data that is stored in our corporate database and may be used for marketing and other purposes

·   Match personal data collected here with data about you that we collect through other sources

·   Comply with legal requirements

5.  Other Information We Collect From Site Visitors:

Through this website, we collect site usage information from site visitors that may be linkable to you through your device or web browser.  This information allows us to perform site metrics and compile aggregate and statistical data.  This information is used to improve the functionality of the website by identifying popular features and measuring site activity to better meet user wants and needs.  The information collected includes information, such as, site pages visited, time spent on our site, or page clicks, mouse movements, and scrolls.  

 

If you visit this site using a mobile device, we collect additional information which may include the type/model of the mobile device viewing the site, device identifiers, and the mobile device’s service provider and operating system.

 

Our primary goal in collecting this information is to analyze site metrics that we use to improve the functionality of the website.     

 

We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as Adobe; this company may also use such tools) to obtain site usage information about site visitors.  An explanation on collection methods and how they work is included in Section 7 - Methods to Collect Information, below.   

 

This website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity.  You can opt-out at https://mouseflow.com/opt-out/.   For more information on Mouseflow’s privacy practices go to https://mouseflow.com/privacy/

 

6.  How We Use the Site Usage Information:

Site usage information collected on Parts.Ford.com may be used to:

·   Compile aggregate and statistical data to help in website design and to identify popular features

·   Measure site activity to allow us to update our site to better meet user wants and needs

·   Provide you content that may be of interest to you based on pages visited and items viewed

·   Make the user experience more customer friendly

·   Develop new and improved products, services and marketing      

 

We also use site usage information for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:

·   Is performed on an aggregate level

·   May involve the use of a third-party vendor acting on behalf of Parts.Ford.com

·   May be combined with data collected by third parties on other sites and apps and across devices

·   Is performed in order to improve our website and the user experience

·   May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites

 

7.  Methods to Collect Information:

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences.  There are a couple different types of cookies.

 

A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

 

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them.  Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.   

 

This site may use third-party click tracking analytics tools (such as Adobe) to capture clickthrough statistics.  These parties may collect information about your use of the site and across different sites and mobile apps, and across devices over time. 

 

Parts.Ford.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times.  Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address.  In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.   

 

This website may generate a “session log” when you visit our site.  We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used.  The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits. 

 

Users may be directed to Parts.Ford.com via banner ads or site links.  Ads or site links that are placed by Parts.Ford.com use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. 

 

This site may provide visitors the opportunity to integrate with third-party social media sites, and Parts.Ford.com may track things like the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site. 

 

Interest-Based Advertising

Interest-Based Advertising.  On some pages of our site we may allow third-party advertising partners to set web tracking and storage technology tools (e.g., cookies, web beacons, pixels) to collect or receive information regarding your activities on those web pages (e.g., your IP address, page(s) visited, time of day).  We may also share such information we have collected with third-party advertising partners.  These advertising partners may use this information (and combine it with information collected from other websites, apps or other digital services) for purposes of delivering future targeted advertisements to you when you interact with other (non-Ford) sites, mobile apps or digital services within their networks, and to provide measurement services.  This practice is commonly referred to as "interest-based advertising".

 

Pages of our website that collect information that may be used by such advertising partners for interest-based advertising purposes are identified by a link to AdChoices in the footer of the page. 

 

Opting out

Note: The process to opt-out of interest-based advertising is different for web browsers and mobile apps.  

 

1.  Opting out on website pages.  If you do not want your online browsing while on such pages to be used for interest-based advertising purposes, you may click on the AdChoices link in the footer to opt-out of such uses by the listed advertising partner(s).  An opt-out applies only to the device and browser in use at the time of opting out.  If you clear your browser cookies and wish to remain opted out of interest-based advertising, you must opt-out again.  See the following paragraph to learn more about how opting out works.  Even if you opt-out through this service, we may still collect information regarding your site activities and use it for non-interest-based advertising purposes.  

 

1a. Opt-out Compliance Service for interest-based advertisements.  This site and advertisements on third-party sites that link to this privacy statement use the Ghostery assurance service to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising (now generally known as interest-based advertising) managed by the Digital Advertising Alliance (DAA) (http://www.aboutads.info).  When you opt-out on site pages, or through such advertisements, Ghostery conveys your opt-out election(s) to the applicable advertising partner(s), which then know to place a cookie on your specific computer and browser (and only the specific computer and browser from which you opt-out) indicating that you have opted out.  If you clear your browser cookies and wish to remain opted out of interest-based advertising, you must opt-out again.  The list of our advertising partners that place cookies on this website may be updated from time to time.  To opt-out of internet-based advertising by all DAA-participating companies and to learn more about interest-based advertising, visit http://www.aboutads.info/choices/.  

 

2.  Opting out of in App interest-based advertisements.  iOS and Android mobile device users, and possibly users of other mobile devices, may control in App advertisements by disabling or resetting the mobile device advertiser ID.  Below are links to instructions for controlling advertising IDs on iOS and Android devices.  

iOS – click here

Android  - click here

 

See the Opting out on website pages section above for opting out of interest-based advertising related to your mobile phone’s browser.

 

3. Opting out through online advertisements.  Advertisements on third-party websites that contain the AdChoices link and that link to this privacy statement may have been directed to you based on information collected by advertising partners over time and across websites.  These advertisements provide a mechanism to opt-out of the advertising partners' use of this information for interest-based advertising purposes.  Even if you opt-out through this service, we may still collect and use information from the advertisements for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements. 

 

4. Opting out of interest-based advertisements on other digital services.  Users of other digital services (such as cable and direct TV) may be able to opt-out of interest-based advertising through the provider of the digital service.  We encourage you to review the privacy policy of your digital service provider to determine if they engage in interest-based advertising, and, if so, how to opt-out.   

 

8.  Sharing Your Information:

Parts.Ford.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.  We share hashed emails from our marketing database with social media advertising partners, such as Facebook, so that they can create Custom Audiences and deliver advertisements on our behalf to their members.  Members are identifiable when the Social Media partner matches our hashed data to its hashed data of its members.

 

Personally identifiable information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Ford Motor Company programs and services. 

 

We may share personally identifiable information that we collect about you with other companies within the Ford Motor Company family of companies or subsidiaries.  Our “family of companies” is the group of companies related to us by common control or ownership.  We share information within this “family” as a normal part of conducting business and offering products and services to our customers. 

 

Personally identifiable information that you provide to FordParts.com will be shared with your dealer and may be shared with our other authorized dealers.  This is necessary in order to answer product questions, request a price quote and fulfill a parts order.  Dealers are not restricted by FordParts.com in their use of your data.    

 

We may share personally identifiable information with vendors, contractors or partners in the normal course of business.  Vendors, contractors or partners of Parts.Ford.com who have access to your personally identifiable information in connection with providing services for Parts.Ford.com are required to keep the information confidential and are restricted in their use of the data.             

 

Site metrics for Parts.Ford.com may be shared with other Ford Motor Company websites or subsidiaries or affiliates. 

 

Parts.Ford.com will disclose your personally identifiable information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

 

Contest or sweepstakes entrants only:  If you are providing personally identifiable information in connection with a contest or sweepstakes through this website, and if you are selected as a winner, we may include your personally identifiable information in a publicly available winner’s list.  See the applicable contest or sweepstakes rules. 

 

9.  Access To and Control Over the Use of Your Information:

To correct or update your personally identifiable information use the My Profile function.  You will be asked for your ID and password so that we may be able to process your changes. 

 

The scope of access available for this request is for information stored in the database that holds the data for Parts.Ford.com.  Any personally identifiable information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.

 

10.  Security of Your Information:

Safeguarding information of visitors to our website is important to us.  While no system, application or website is100% secure, we use systems, policies and procedures to reasonably protect information from loss, misuse or alteration. 

 

Vendors, contractors or partners of Parts.Ford.com who have access to your personally identifiable information in connection with providing services for Parts.Ford.com are not permitted to use this information for any other purpose than to carry out the services they are performing for Parts.Ford.com and are required to keep the information confidential.

 

Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for FordParts.com.

 

11.  Processing of Personal Data:

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable information globally --- including to the United States – in accordance with this Privacy Statement.  Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations.  Your consent shall be deemed to include your consent to transfer of the personally identifiable information to locations that may have different levels of privacy protection than in your own country.

 

12.  Links to Other Sites:

Parts.Ford.com provides links to other websites.  We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information.  Parts.Ford.com is not responsible for the privacy statements, content or data handling practices on other websites.    

 

If you use the Google Map functionality on this website, you agree to be bound by Google’s Terms of Use and Google’s Privacy Policy.  If you are on a mobile device and the GPS feature on the mobile device is turned on (if it has such capability), GPS data may be utilized to determine your location in order to fulfill your request. 

 

13.  Children’s Privacy:

Parts.Ford.com does not knowingly intend to collect personally identifiable information from children under 13 years of age. 

 

If a child has provided us with personally identifiable information a parent or guardian of that child may contact us at the phone number or mailing address listed in section 14 if they want this information deleted from our records.  We will then make reasonable efforts to delete the child’s information from the database that stores information for Parts.Ford.com. 

 

14.  Contacting Us:

If you have any questions, comments or concerns about this online privacy statement for Parts.Ford.com, Parts.Ford.com privacy practices, or have any questions regarding the contents of this website please contact us at      

 

Telephone
800-392-3673
800-232-5952 (TDD for the hearing impaired)

Available Monday-Friday, 8:00 a.m. - 8:00 p.m. EST and Saturday, 9:00 a.m. - 5:30 p.m. EST

Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126


Parts.Ford.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data.  Parts.Ford.com will be happy to respond to your questions and comments. 

 

15.  Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for Parts.Ford.com in order to reflect any changes to the website or our privacy practices.  If we update this statement, the new statement will be posted to the website ten (10) days prior to the change taking effect.         

 

The effective date of this privacy statement is 5/16/19.  

 

 

  

 

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