Frequently Asked Questions

You don’t need a model year to search the FordParts.com catalog. You can search for the parts you need by entering the vehicle’s VIN or searching directly by Category and Sub-Category.

Your VIN, or Vehicle Identification Number, is a series of 17 alphanumeric characters that uniquely identifies your vehicle.

The characters themselves record specific information regarding the vehicle manufacturer, place of assembly and other pertinent vehicle information.

This number is found on a white sticker on the driver's front door or on the frame inside the door. It is also located on the metal tag affixed to the driver's side of the dashboard, closest to the windshield. It is viewable through the windshield. The tag is visible from the outside of the vehicle. The VIN can also be found in your vehicle documentation (e.g., registration, title, insurance policy, lease or promissory note).

You can search for the parts you need by entering the year, make and model of the vehicle or by category and sub-category. However, these search results are not as concise or reliable as a VIN search. If you plan to place an order on the site, we strongly recommend you find the vehicle’s VIN (usually on a metal tag affixed to the driver's side of the dashboard, closest to the windshield) and use the VIN search for the most accurate results.

Our Chat agents can assist you in finding the right part for your vehicle. Just click on the "Live Chat" button on your screen. You can also contact a dealer directly. If you don’t have a preferred dealer selected, simply use the "Find a Dealer" located at the top of the page.

Once you select a preferred dealer to shop with, you will be able to see if they have a part in stock. If not, they can typically get it to you by the next day at no additional charge. This information is available on the catalog search results page under the “Availability” column.

If you are a sponsored customer of your preferred dealer, you will be able to see the actual quantity of a specific part in stock at the dealer.

If your preferred dealer does not have a part either in stock, they can typically get it to you by the next day at no additional charge. Collision parts may take up to two days due to their specialized handling requirements. Your business is important to us and we strive to quickly deliver the parts you order from us.

You can find the live chat feature by clicking "Live Chat" on your screen and you will be connected with one of our representatives between 9:00 am and 7:00 pm Monday to Friday EST.

We designed FordParts.com to be more user-friendly. We know you need to access our site anytime, anywhere. That’s why we’ve made it more convenient by creating a mobile shopping experience that responds to your needs – whether it’s on a desktop, tablet or mobile phone.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Not yet, but we are continually updating our catalog. One hundred percent of the available Motorcraft®-branded parts, which represent over 80 percent of parts demand, are included in the present FordParts.com catalog. We also plan to add additional earlier-model vehicle applications each quarter to encompass all Ford Parts for all Ford, Lincoln and Mercury models going back to 1990. If the part(s) for your vehicle is not found in the current FordParts.com catalog, we sincerely apologize and encourage you to contact your preferred dealer who has the complete catalog. Also, if you are a repair professional or manage fleet vehicles, you may be eligible for your preferred dealer to sponsor you.

Below are some keystroke shortcuts and tricks that can help you refine your search and provide more specific results

- Quotation marks "" "" will denote a single search phrase for anything within the quotes

- Asterisks "*" serve as a wildcard. This allows partial matches as when the asterisk is added to the middle or end of the string. An asterisk at the beginning of a search string will be ignored

- Using a question mark "?" will act as a wildcard match to exactly one character

- Search is not case sensitive

If you are interested in purchasing parts for the Ford GT, they can be ordered by contacting the Ford GT Concierge at 844-236-3176 or Dealer@fordgtapplication.com

Unfortunately, our high quality breeds a lot of imitation. Every Ford Part is stamped with the Blue Oval or Motorcraft® brand so that you know it’s authentic. If a part you received does not have one of those stamps, then it’s not a Ford Part.

Ford Motor Company takes the reputation and legality of its parts very seriously. If you suspect you've received a fake Ford Part – one in Ford Parts or Motorcraft® packaging that is not stamped with the Blue Oval or Motorcraft® brand – we’d greatly appreciate knowing about it. Information will be reviewed and handled discreetly and professionally by a trained Ford Motor Company representative. Visit Fordbrandprotection.com for more information.

The material safety data sheets (MSDS) are part of the Federal Hazard Communication Standard. This regulation is administered by the Occupational Safety and Health Administration (OSHA) under the Occupational Safety and Health Act of 1971 with its amendments. The purpose of the Hazard Communication Standard is to provide information to people who may be exposed to hazardous materials in their jobs. The MSDS also contains information required to comply with various federal and state regulations in written form.

Chemical manufacturers and importers are required to obtain or develop a material safety data sheet for each hazardous chemical they produce or import. Distributors are responsible for ensuring that their customers are given a copy of these MSDS. Employers must have an MSDS for each hazardous chemical they use.

If you have any questions relating to the information on an MSDS hotline, please contact the Ford MSDS hotline via:

Phone: 1-800-448-2063

Fax: 1-800-466-3753
Email: msds@brownart.com

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives. 

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

Yes, you will receive an email confirmation from your preferred shopping dealer, keeping you informed of your order’s status. Please note: your shipping dealer may include an update/status message if your order isn’t available for shipping or pickup yet. If your parts are arriving from the warehouse, your shopping dealer will give you an estimated time of arrival. Your dealer will then email you when your order has shipped or is ready for pickup.

In addition to their stocked inventory, your shopping dealer receives shipments daily and can get most parts delivered to their shop by the next business day. However, if unusual circumstances arise, such as a part being back-ordered, a delay in shipment may occur. Collision body repair parts may take two days to procure due to special freight-handling requirements.

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within two hours of placing your order, please check if the email you registered with at FordParts.com is correct.

Unfortunately, your shopping dealer may not always have the parts you need in stock. If you need a part shipped overnight, please call your shipping dealer’s parts department directly to check if the part is in-stock and ready to be shipped by their FedEx pickup cutoff time.

FordParts.com now offers free shipping on orders of $75 and over. We value our repeat customers and know that free shipping is one reason why our customers like shopping for parts on FordParts.com.

In order to meet the needs of our valued customers, FordParts.com is giving you the freedom of choice. Buy parts on our site and choose two or three day home or business delivery. You can also pick up your order at your preferred dealer.

If an item is in stock, the shipping time depends on which shipping option you’ve chosen and how many items are in your complete order. If all of your parts are in stock, the order will be processed and shipped generally one to two business days after receiving your order. However, if unusual circumstances arise, such as a part being back-ordered, a delay in shipment may occur. Collision body repair parts may take two days to procure due to special freight-handling requirements. If the part is on back-order you will be notified by email.

When your shopping dealer finalizes your order, the system automatically triggers an email, informing you that your order has shipped. However, the email may have been sent to you, but your order may be delayed because parts are in a warehouse or are back-ordered. You will be notified if there are any delays. You may also check the tracking number, Chat with one of our representatives or contact your shopping dealer directly.

You can find instructions and conditions for returning a part in the FordParts.com return policy. You should contact your selling dealer directly or you can Chat with one of our representatives.

If you’ve received a damaged part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy as soon as possible.

If you included a VIN in your order and received an incorrect part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy.

If you did not include a VIN, your selling dealer, at their discretion, may not be responsible for incorrectly ordered parts. Also, please note that certain parts may not be eligible for return if installed or opened (i.e., certain electronics and safety-related items). If you have any questions, contact your selling dealer or our Chat representatives.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

You will be asked to choose a preferred dealer as part of the registration process. Your preferred dealer will be the default dealer you shop with on FordParts.com. Their prices, parts availability and promotions will display when you search for the parts you need.

You can make any dealer your preferred dealer by clicking the “Shop Dealer” button on that dealer search results or details page.

You may easily change your preferred dealer and shop with another dealer at any time by clicking "Find a Dealer" at the top of the page or by selecting from your saved dealers in "My Profile".

Changing your preferred dealer means you will be shopping from the new preferred dealer. You will see that dealer’s prices, parts availability and promotions when you search for the parts you need.

If you are a sponsored customer of a particular preferred dealer, you will be able to enjoy that dealer’s benefits of sponsorship only during the time(s) you have them currently selected as your preferred dealer.

You do not need to register to purchase parts from this website. However, registering can help you order parts faster by allowing you to enter your shipping and billing information just once, instead of every time you order. You will also be able to opt in to receive via email special promotional offers that are only available to registered customers.

Sponsorship invitations are reserved for Ford fleets of at least five vehicles or independent repair shops that have a current tax ID code. With a sponsorship, you’ll be able to build a strong relationship with your sponsoring dealer’s sales team, plus:

• Establish a line of credit and special payment terms2
• Receive custom pricing and occasional promotional offers
• Allow other authorized buyers in your shop to purchase under your account
• Get a subscription to the complete Ford Technical Resource Center (TRC), 2 including service publications, key code lookup, technical service bulletins (TSBs), technical training and more

2Service may not be offered by all sponsoring dealers and purchase thresholds may apply.

When you register, you will be asked to choose a preferred dealer. If you have a Ford fleet of at least five vehicles, or if you represent an independent repair shop and have a current tax ID code, you can request a sponsorship by going to "My Profile" and clicking on "Dealers You Are Shopping From" then click on "Request Sponsorship" from one of your saved dealers.

Entering this information lets us offer you site features that are customized to your business needs. Your business type does not affect the pricing offered by individual dealers.

On the "Vehicles" page of the "My Profile" section, you may enter information about any vehicle(s) you frequently need parts for. You’ll then be able to search for parts for those vehicles quickly by clicking the "My Vehicles" tab on the homepage. The feature is available for all registered customers, but should be most helpful to fleet managers.

The vehicle number field on the "Vehicles" page of the "My Profile" section is for your reference only. Depending on your business needs, you may enter a fleet number, a repair order reference or leave this field blank.

The vehicle description field on the "Vehicles" page of the "My Profile" section is for your reference. You will enter the information in the text field. This description will display under the "My Vehicles" tab on the homepage to make your parts search faster and easier. The feature is available for all customers, but should be most helpful to fleet managers or repair shops with loyal customers.

Instructions for uploading a vehicle list are included as part of the registration process and are available at any time afterward on the "Vehicles" page within the "My Profile" section. The feature is available for all registered customers, but should be most helpful to fleet managers.

A comma-separated values (CSV) file is a type of file format available in Microsoft® Excel that is used for transferring your vehicle list spreadsheet to the database that FordParts.com uses.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives.

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

You can access your shopping cart at any time by clicking the shopping cart icon at the top right of the site.

Due to federal regulations, certain hazardous materials cannot be shipped directly to you. Certain other parts are simply too large and heavy to ship via FedEx. In some cases, your preferred dealer may be able to make other shipping arrangements with a local transportation company; contact them directly for details. We apologize for any inconvenience.

If your business has ongoing parts stocking requirements, you may upload a stock order. You can access instructions for uploading your stock order by clicking the “Upload a Stock Order” link under "Cart Tools" in your shopping cart.

Your stock order list can only contain 250 line items, line items after 250 will not be uploaded to your cart.  If your stock order list contains column headers, you will need to indicate this during the upload process, this header row will be ignored by the system and line items 2-251 will be uploaded.

A comma-separated values (CSV) file is a type of file format available in Microsoft® Excel that is used for transferring your spreadsheet to the database FordParts.com uses.

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click "Live Chat" to speak with one of our representatives.

If you have any questions or concerns related to your purchase, please contact your selling dealer directly.

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